3333ok Privacy Policy

1. Introduction

This Privacy Policy ("Policy") describes how 3333ok ("we", "us", "our", "the Platform") collects, processes, stores, shares, and protects the personal data of individuals ("you", "Player", "User") who access or use the online casino and sports betting services available at https://3333ok.vip and all associated sub-domains and applications.

By registering an account, making a deposit, placing a bet, or otherwise using the 3333ok platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein. If you do not agree with any aspect of this Policy, you should discontinue use of the Platform and contact the support team to close your account.

2. Data Controller

For the purposes of applicable data protection law, the data controller responsible for your personal data is 3333ok, operating the platform at https://3333ok.vip. All data protection enquiries, access requests, correction requests, and complaints should be directed to the 3333ok data protection contact at:

• Email: [email protected]
• Response commitment: We aim to acknowledge all data-related enquiries within 5 business days and resolve them within 30 calendar days.

3. Personal Data We Collect

3333ok collects personal data in the following categories. We collect only what is necessary and proportionate to the purpose for which it is collected.

Data Category	Examples	Purpose
Identity Data	Full legal name, date of birth, gender, national ID number	Account registration, age verification, KYC compliance
Contact Data	Mobile phone number, email address, residential address	Account communication, transaction notifications, support
Financial Data	bKash/Nagad/Rocket/Upay mobile number, transaction amounts, payment history	Processing deposits and withdrawals, fraud prevention
Account Activity Data	Login timestamps, bet history, game history, bonus usage, session duration	Platform operation, responsible gaming monitoring, dispute resolution
Device & Technical Data	IP address, browser type, device model, operating system, screen resolution	Security monitoring, fraud detection, platform optimisation
Verification Documents	Copies of national ID card, passport, driving licence, utility bills	KYC identity verification, AML compliance
Communications Data	Live chat transcripts, email correspondence, support ticket content	Customer support, quality assurance, dispute resolution

4. How We Collect Your Data

3333ok collects personal data through the following channels:

4.1 Directly From You

The majority of the personal data we hold is provided directly by you when you register an account, complete the KYC verification process, make a deposit or withdrawal, contact our support team, participate in a promotion, or update your account settings. You control what information you submit and are responsible for its accuracy.

4.2 Automatically During Platform Use

When you access and use the 3333ok platform, our systems automatically record technical and behavioural data including your IP address, device identifiers, browser configuration, pages visited, features used, and session timing. This data is collected through server logs, cookies, and similar tracking technologies as described in Section 7.

4.3 From Third-Party Service Providers

In certain circumstances, we receive data about you from third-party partners who assist us in delivering our services. These include payment processors (bKash, Nagad, Rocket, Upay) who confirm transaction status, identity verification providers who assist with KYC checks, and fraud-detection services that help us maintain platform security. Data received from these sources is used only in accordance with this Policy and any applicable contractual obligations with those third parties.

5. Legal Basis for Processing

3333ok processes your personal data on the following legal bases, depending on the nature and purpose of each processing activity:

• Contractual Necessity: Processing required to fulfil our contractual obligations to you as a registered player — including operating your account, processing payments, settling bets, and providing customer support.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including anti-money-laundering (AML) requirements, age verification obligations, and fraud prevention mandates.
• Legitimate Interests: Processing conducted for our legitimate business interests — including platform security, fraud prevention, responsible gaming monitoring, and operational analytics — where such interests do not override your fundamental rights and freedoms.
• Consent: Processing for purposes such as sending marketing communications or setting non-essential cookies, where we rely on your freely given, specific, informed, and unambiguous consent. You may withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6. How We Use Your Personal Data

3333ok uses the personal data we collect for the following specific purposes:

• Creating and managing your player account, including verifying your identity and eligibility to use the Platform.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other accepted payment methods.
• Settling sports bets, casino game results, and any associated bonus calculations.
• Conducting KYC and age-verification checks in accordance with our legal and regulatory obligations.
• Detecting, investigating, and preventing fraudulent transactions, money laundering, and other illegal or prohibited activities.
• Monitoring player activity for responsible gaming purposes, including identifying patterns that may indicate problem gambling behaviour.
• Providing customer support and resolving account disputes.
• Sending transactional notifications such as deposit confirmations, withdrawal updates, and security alerts.
• Sending promotional communications where you have provided explicit consent to receive them.
• Improving, testing, and optimising the 3333ok platform and its features through anonymised and aggregated usage analytics.
• Complying with any applicable law, regulation, court order, or request from a competent authority.

7. Cookies & Tracking Technologies

3333ok uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that enable us to recognise returning visitors, maintain session state, and analyse platform usage.

7.1 Essential Cookies

These cookies are strictly necessary for the Platform to function. They maintain your login session, remember your language and currency preferences, and enable core security features. Essential cookies cannot be disabled without significantly impairing your ability to use the Platform.

7.2 Analytics Cookies

We use analytics tools to collect anonymised information about how players navigate the Platform, which features they use most, and where technical errors occur. This data helps us improve platform performance and user experience. Analytics cookies are set only where permitted.

7.3 Managing Cookies

You can control cookie settings through your browser's privacy or settings menu. Please note that disabling non-essential cookies may affect certain features of the Platform. We do not use cookies to serve third-party advertising on the 3333ok platform.

8. Data Sharing & Disclosure

3333ok does not sell your personal data. We share personal data with third parties only in the following circumstances and only to the extent necessary:

• Payment Processors: bKash, Nagad, Rocket, and Upay receive the transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy policies and are responsible for their own data handling practices.
• Identity Verification Providers: Third-party KYC providers receive identity documents and data solely for the purpose of verifying your identity in compliance with our legal obligations.
• Fraud Prevention Services: We share limited technical and behavioural data with fraud-detection providers to help identify and prevent fraudulent activity on the Platform.
• Game Providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive the session and game data necessary to operate their games on our Platform.
• Legal & Regulatory Authorities: We will disclose personal data to competent governmental or law enforcement authorities where required by applicable law, court order, or legal process, or where we reasonably believe disclosure is necessary to protect our legal rights or the safety of our players.
• Business Transfers: In the event of a merger, acquisition, or sale of all or part of 3333ok's business, player data may be transferred to the acquiring entity, subject to equivalent privacy protections.

9. International Data Transfers

The 3333ok platform and some of our third-party service providers operate across multiple countries. As a result, your personal data may be processed in jurisdictions outside Bangladesh. Where such transfers occur, 3333ok takes appropriate steps to ensure that your data receives a level of protection consistent with this Privacy Policy.

These steps may include entering into data-processing agreements with receiving parties that incorporate standard contractual clauses or other recognised transfer safeguards. By using the 3333ok platform, you acknowledge and consent to such transfers taking place in accordance with this Policy.

10. Data Retention

3333ok retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including any legal, regulatory, accounting, or reporting requirements. The following general retention periods apply:

• Active Account Data: Retained throughout the period your account remains open and active on the Platform.
• Transaction Records: Financial transaction data and associated KYC records are retained for a minimum of five years following the date of the transaction, in accordance with standard anti-money-laundering record-keeping obligations.
• Customer Support Records: Live chat transcripts and email correspondence are retained for up to two years from the date of the interaction to support quality assurance and dispute resolution.
• Closed Account Data: Following account closure, core identity and transaction records are retained for the minimum period required by applicable law before being securely deleted or anonymised.

Where data is no longer required for its original purpose and there is no legal obligation to retain it, 3333ok will securely delete or irreversibly anonymise it.

11. Your Data Rights

As a player on the 3333ok platform, you hold the following rights in respect of your personal data. These rights may be exercised by contacting the support team at [email protected]:

We will respond to all valid rights requests within 30 calendar days. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reasons for it. Exercising your data rights is free of charge.

12. Children's Privacy

The 3333ok platform is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you believe that a person under 18 has registered an account on 3333ok, please contact us immediately at [email protected] so that we can investigate and take appropriate action, including immediate account closure and deletion of any data collected.

13. Marketing Communications

3333ok may send promotional emails, SMS notifications, or in-platform messages about bonuses, new games, seasonal promotions, and platform updates. We will only send marketing communications to players who have actively opted in to receive them during registration or through their account settings.

You may withdraw your consent to receive marketing communications at any time by:

• Updating your communication preferences in the Account settings section of the Platform.
• Clicking the "unsubscribe" or "opt out" link included in any marketing email we send.
• Contacting the support team at [email protected] and requesting to be removed from all marketing lists.

Withdrawing your marketing consent will not affect the delivery of transactional communications — such as deposit confirmations, withdrawal notifications, and security alerts — which are necessary for the operation of your account and cannot be opted out of while the account remains active.

14. Security Measures

3333ok implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• Transport Layer Security: All data in transit between your device and our servers is encrypted using 256-bit SSL/TLS protocols.
• Access Controls: Access to systems containing personal data is restricted to authorised personnel only, enforced through role-based access controls and multi-factor authentication.
• Data Minimisation: We store only the data that is necessary and do not retain it beyond the periods specified in Section 10.
• Intrusion Detection: Our infrastructure is monitored continuously for suspicious activity using automated intrusion-detection and anomaly-alerting systems.
• Incident Response: In the event of a confirmed personal data breach that poses a risk to your rights and freedoms, 3333ok will notify affected players without undue delay and take immediate steps to contain and remediate the breach.

While 3333ok takes all reasonable steps to protect your personal data, no online platform can guarantee absolute security against all possible threats. You also play a role in protecting your data by keeping your account credentials confidential and notifying us promptly if you suspect any unauthorised access to your account.

15. Third-Party Links

The 3333ok platform may display references to game providers, payment partners, or other services. This Privacy Policy applies solely to data collected and processed by 3333ok. It does not govern the privacy practices of third-party platforms, payment providers, or game studios. 3333ok is not responsible for the privacy practices or content of any third-party services and encourages players to review the privacy policies of any third parties they interact with.

16. Changes to This Privacy Policy

3333ok reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will notify registered players via the email address associated with their account and will publish the revised Policy on the Platform with an updated effective date.

Your continued use of the 3333ok platform following the publication of an updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated Policy, you should cease using the Platform and contact support to close your account.

17. Contact & Complaints

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way in which 3333ok handles your personal data, please contact us using the details below:

• Email: [email protected]
• Support Hours: 24 hours a day, 7 days a week — including Bangladeshi public holidays
• Response Time: We aim to acknowledge privacy-related enquiries within 5 business days and resolve them within 30 calendar days